We Are Hiring: Telecaller Job at Givni – Patna & Kolkata Location

We Are Hiring: Telecaller Job at Givni – Patna & Kolkata Location (2025)

Are you a confident speaker who enjoys talking to people on the phone? Do you want a stable job with a fixed salary, attractive incentives, and a clear growth path — but do not have a technical degree or years of experience? If yes, a telecaller job is one of the easiest, fastest, and most rewarding ways to start your career in 2026. And right now, Givni is hiring talented Telecallers for its Patna and Kolkata offices.

In this blog, we will explain exactly what a telecaller does, why this is one of the best entry-level jobs in India today, how much you can earn, what the career growth looks like, and how you can apply for the openings at Givni's Patna and Kolkata locations.

About Givni

Givni is a growing company committed to building strong customer relationships and delivering excellent service. Our telecalling team is the voice of Givni — the first impression every customer gets when they interact with us. That is why we are looking for energetic, polite, and confident professionals who can represent our brand on every call.

We are currently expanding our calling teams in Patna and Kolkata and have multiple openings for both freshers and experienced telecallers.

Job Brief: Telecaller at Givni

As a Telecaller at Givni, your main job is to make and receive phone calls on behalf of the company. Depending on the process you are assigned to, you may handle outbound calls (calling potential customers to share information, generate leads, or close small deals) or inbound calls (answering customer queries, solving problems, and providing information about Givni's products or services).

This is a complete voice-process role where your communication skills, patience, and clarity matter the most. You will be trained from day one on how to talk to customers, handle objections, use the calling software, and update records correctly. No prior experience is needed — only a willingness to learn, a polite tone, and a positive attitude.

Key Responsibilities of a Telecaller

• Make outbound calls to potential customers from the list provided by the team.
• Receive inbound calls and respond to customer queries politely and clearly.
• Explain Givni's products, services, offers, and benefits to customers.
• Generate qualified leads and pass them to the sales / business development team.
• Maintain proper records of every call in the CRM software (number dialled, customer response, follow-up date).
• Achieve daily and monthly call targets and conversion targets.
• Do timely follow-ups with interested customers to convert them into deals.
• Handle customer objections, complaints, and feedback with patience.
• Coordinate with internal teams (sales, support, operations) to deliver a smooth customer experience.
• Continuously improve your script, tone, and approach based on feedback from the team lead.

Who Should Apply for This Telecaller Job?

This role is perfect for you if:

• You have completed at least Class 12 (Intermediate); graduates are preferred but not mandatory.
• You can speak clearly in Hindi and basic English (Bengali is a strong plus for Kolkata).
• You enjoy talking to people and are not shy on the phone.
• You are looking for a stable, long-term job with a fixed salary and incentives.
• You are a fresher looking for your first job, or you have 6 months to 2 years of calling / customer service experience.
• You are based in Patna or Kolkata, or are willing to relocate to either city.
• Both male and female candidates can apply — Givni follows equal opportunity hiring.

Why Should You Choose a Telecaller Job?

Many young job seekers underestimate the telecaller role, thinking it is "just a calling job". The truth is, telecalling is one of the smartest career choices for a fresher in India today. Here is why:

1. Easy Entry — No Technical Degree Required

You do not need a B.Tech, MBA, or any specialized degree. If you can speak well, listen patiently, and stay polite under pressure, you are eligible. This makes telecalling one of the most accessible jobs in the country.

2. Fixed Salary + Incentives

Unlike many freelance or commission-only roles, telecallers get a fixed monthly salary. On top of that, performance-based incentives can significantly increase your take-home pay every month. Top performers often earn 1.5x to 2x of their base salary.

3. Strong Communication Skills for Life

Telecalling trains you in something most expensive courses cannot — real conversational skills, persuasion, handling rejection, and dealing with all kinds of customers. These are life-long professional skills that will help you in any job, business, or relationship.

4. Comfortable Work Environment

Telecalling is an indoor, AC office job with fixed shifts. You sit at a desk with a headset and a computer. No travel, no fieldwork, no heavy lifting — just focused, professional work.

5. Female-Friendly Career

Telecalling is one of the most preferred career options for women in Tier 1 and Tier 2 cities like Patna and Kolkata. Office-based work, fixed hours, safe environment, and good growth — many successful team leads and managers in this field are women.

6. Quick Promotion for Performers

If you are consistent, hit your targets, and improve every month, you can get promoted within 12–18 months. The path from Telecaller to Team Lead is much faster than in most other jobs.

Why Is the Telecaller Role So Important for a Company?

In any business, the telecaller is the first human voice the customer hears. Marketing campaigns may attract attention. Websites may inform. But it is the telecaller who actually converts curiosity into a conversation, and a conversation into a sale or a happy customer.

Companies invest heavily in their telecalling teams because every good call directly impacts revenue, customer satisfaction, and brand image. A polite, confident telecaller can save a customer who was about to leave — or close a deal that the entire sales team has been chasing for weeks. That is why at Givni, our telecallers are valued, trained, rewarded, and given a clear path to grow.

Career Growth at Givni: Where Can a Telecaller Job Take You?

Many people think a telecaller job is a "dead-end" role. That is completely wrong. With consistent performance, a telecaller can grow into senior leadership roles in just a few years. Here is the typical career path at Givni:

Many people who started as telecallers in their early 20s are now leading teams of 50+ employees, earning multi-lakh annual packages, and travelling for work to head offices in metro cities. Telecalling is not a "small" job — it is a strong launchpad if you take it seriously.

Skills and Qualifications Required

Must-Have

• Minimum 12th pass; graduate preferred but not compulsory.
• Clear and pleasant voice with good Hindi communication. Basic English is required.
• Patience and politeness — especially with frustrated or unsure customers.
• Basic computer knowledge — typing, MS Office, and CRM usage.
• Willingness to work in fixed shifts from the office.

Good to Have

• Previous experience as a telecaller, BPO executive, or customer support agent.
• Bengali language proficiency (for Kolkata location).
• Familiarity with CRM tools or dialer software.
• Strong listening skills and quick learning ability.

What Givni Offers You

• Fixed monthly salary with attractive performance-based incentives.
• Free training in communication, product knowledge, calling etiquette, and CRM tools.
• Fixed day shifts in a clean, professional office environment.
• Clear growth path with monthly performance reviews and quick promotions for top performers.
• Supportive team culture where your team lead and seniors actively help you improve.
• Female-friendly workplace with safe office locations and a respectful environment.
• Modern offices in prime areas of Patna and Kolkata for easy commute.
• Other benefits such as leaves, holidays, and team rewards as per company policy.

Job Locations: Patna and Kolkata

Patna Office

Our Patna telecalling team handles customers across Bihar, Jharkhand, and nearby states. Joining here means working in one of the fastest-growing markets in India with a young, energetic team. The office is in a well-connected area of Patna, making daily commute easy.

Kolkata Office

Our Kolkata centre is the hub of Givni's East India operations. As a telecaller here, you will work with a diverse customer base across West Bengal and the Northeast. The office is centrally located with good public transport access, making it ideal for candidates from across the city.

How to Apply

Applying for the Telecaller job at Givni is simple. Send your updated resume to careers@givni.com with the subject line:

Application for Telecaller – [Patna / Kolkata] – [Your Name]

Shortlisted candidates will be invited for a short telephonic round to test communication skills, followed by a face-to-face interview at our office. The complete hiring process usually takes 5–7 days. If you have any questions, feel free to reach out to our HR team — we are happy to help you prepare for the interview.

Frequently Asked Questions

Q1. Can freshers apply for this Telecaller job at Givni?

Yes. Freshers with good communication skills, a polite tone, and the right attitude are welcome. Full training is provided in the first week.

Q2. What is the salary of a Telecaller at Givni in Patna and Kolkata?

The fixed salary depends on your experience and skills. On top of that, you earn performance-based incentives every month. Exact numbers are discussed during the interview.

Q3. Is this a male or female job?

Both male and female candidates are welcome to apply. Givni is an equal opportunity employer and we encourage women candidates to apply for this role.

Q4. Are the shifts day shifts or night shifts?

Our Telecaller jobs in Patna and Kolkata are day-shift roles. There are no night shifts and no rotational shifts, making this a great option for stable, long-term work.

Q5. How quickly can a Telecaller get promoted at Givni?

Promotions are 100% performance-based. Strong performers have moved from Telecaller to Team Lead in 12–18 months. Your growth depends entirely on your effort and consistency.

Q6. Do I need any prior experience for this role?

No prior experience is required. We hire both freshers and experienced candidates. If you are willing to learn and have good communication skills, you can apply.

Ready to start your career as a Telecaller?

Apply today for the Telecaller job at Givni – Patna and Kolkata locations.